Refund Policy
Clear rules on cancellations and refunds, so you know exactly where you stand.
Before work begins
If you cancel after paying but before any work has started on your project, you receive a full refund of that payment.
After work begins
Once work has started, refunds are calculated on the stages not yet begun. Completed stages, and stages already in progress, are non-refundable because our team's time has already been committed to them. Your project manager will show you exactly which stages are complete when you request a cancellation.
If you are not satisfied
Tell us as early as possible. Most concerns are solved through the revision rounds included in your project. If we are unable to deliver what was agreed in your quote, we will work with you on a fair resolution, which may include a partial refund.
Third-party costs
Costs paid to third parties on your behalf, such as ISBNs, stock image licences, printing, advertising spend or distribution fees, cannot be refunded once purchased.
How to request a refund
Email us with your name, project details and the reason for your request. We respond within five business days, and approved refunds are returned to the original payment method.
Last updated October 14, 2026